At Afaaz Fragrances, we aim to deliver your orders safely, quickly, and efficiently across Pakistan. Please read the details below to understand our shipping and delivery process.

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1. Delivery Coverage

We deliver nationwide across Pakistan, including major cities and most remote areas.

Deliveries are made through trusted courier partners to ensure your perfume reaches you safely and on time.

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2. Delivery Time

Estimated delivery times:

• Major Cities: 2 – 4 working days

• Other Cities / Remote Areas: 3 – 7 working days

Delivery times may vary depending on:

• Weather conditions

• Courier workload

• Public holidays

• Unforeseen circumstances

We always do our best to deliver your order as quickly as possible.

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3. Shipping Charges

• Standard Delivery: Rs. 250

• FREE Delivery: On orders above Rs. 4,000

Any applicable shipping charges will be shown during checkout before you place your order.

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4. Order Processing Time

• Orders are normally processed within 24–48 hours after confirmation.

• Cash on Delivery (COD) orders may require phone/WhatsApp verification.

• Orders placed on weekends or public holidays will be processed on the next working day.

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5. Cash on Delivery (COD)

We offer Cash on Delivery across most areas of Pakistan.

Please ensure that you are available to receive your order and have the required amount ready at the time of delivery.

Repeated refusal of confirmed COD orders may result in restrictions on future COD orders.

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6. Order Tracking

Once your order has been dispatched, you may receive:

• Tracking ID

• Courier name

• Tracking information/link

You can use the provided tracking details to check the status of your shipment.

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7. Delivery Attempts

Courier partners generally make multiple delivery attempts.

If the parcel cannot be delivered because the customer is unavailable or unreachable, the parcel may be returned to us.

Additional shipping charges may apply if a returned order needs to be shipped again.

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8. Damaged or Missing Items

We carefully pack every perfume order before dispatch.

If your order arrives:

• Damaged

• Defective

• With a missing item

Please contact Afaaz Fragrances within 24 hours of delivery.

We may request clear photos or videos of the package and product to verify the issue and assist you accordingly.

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9. Incorrect Address / Failed Delivery

Please make sure your delivery address and contact number are correct when placing your order.

Afaaz Fragrances is not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete address

• Incorrect phone number

• Customer being unavailable

• Phone being switched off or unreachable

Additional shipping charges may apply for re-delivery.

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10. Delays Beyond Our Control

Afaaz Fragrances is not responsible for delays caused by circumstances beyond our control, including:

• Courier delays

• Severe weather conditions

• Public holidays

• Natural disasters

• Political or unexpected events

However, we will always do our best to assist you in resolving courier-related issues.

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Need Help With Your Order?

For any questions regarding your delivery or order, please contact Afaaz Fragrances through our available customer support channels.

Thank you for choosing Afaaz Fragrances.

At Afaaz Fragrances, we take great care in preparing and packaging every order. Customer satisfaction is important to us, and we aim to make your shopping experience as smooth as possible.

Please read our return and refund policy below before placing an order.

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1. Return Eligibility

Due to the nature of our products, perfumes and fragrances can only be returned or replaced in cases where the product arrives damaged, defective, incorrect, or with missing items.

To be eligible for a return or replacement:

• You must contact us within 24 hours of receiving your order.

• The product must be in its original packaging.

• The product should not have been used or sprayed.

• You may be required to provide clear photos or videos of the product and packaging.

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2. Damaged Products

If your perfume arrives damaged, please contact us within 24 hours of delivery.

Please provide:

• Photos of the damaged product

• Photos of the outer packaging

• A short video, if requested

• Your order details

After verification, we may offer a replacement or another suitable resolution.

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3. Incorrect Product

If you receive a product different from what you ordered, please contact us within 24 hours.

After verification, we will arrange an appropriate replacement or resolution.

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4. Missing Items

If any item is missing from your order, please notify us within 24 hours of delivery.

We may request photos or videos of the received package for verification.

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5. Non-Returnable Items

For hygiene and product-safety reasons, we generally do not accept returns for:

• Used or opened perfumes

• Perfumes that have been sprayed

• Products returned without their original packaging

• Change-of-mind purchases

• Products returned after the applicable reporting period

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6. Refunds

Where a refund is approved, the refund method and processing time may vary depending on the circumstances and payment method.

For Cash on Delivery orders, we may request the necessary information to process an approved refund.

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7. Exchange / Replacement

If your return or replacement request is approved, we will guide you through the replacement process.

Replacement availability may depend on product stock.

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8. Return Shipping

If the issue is confirmed to be due to an incorrect, damaged, defective, or missing product supplied by Afaaz Fragrances, we will determine the appropriate shipping arrangement.

For other return requests that are not covered by this policy, return or re-shipping charges may apply.

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9. How to Contact Us

For return, replacement, or refund assistance, please contact Afaaz Fragrances as soon as possible after receiving your order.

Please include:

• Order number

• Customer name

• Contact number

• Description of the issue

• Photos/videos where applicable

We will review your request and assist you accordingly.

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Our Commitment

We carefully inspect and pack every order before dispatch. Our goal is to ensure that your Afaaz Fragrances experience is reliable, premium, and hassle-free.