Shipping Policy

At Afaaz Fragrances, we aim to deliver your orders safely, quickly, and efficiently across Pakistan. Please read the details below to understand our shipping and delivery process.

1. Delivery Coverage

We deliver nationwide across Pakistan, including major cities and most remote areas.

Deliveries are made through trusted courier partners to ensure your perfume reaches you safely and on time.

2. Delivery Time

Estimated delivery times:

  • Major Cities: 2 – 4 working days

  • Other Cities / Remote Areas: 3 – 7 working days

Delivery times may vary depending on:

  • Weather conditions

  • Courier workload

  • Public holidays

  • Unforeseen circumstances

We always do our best to deliver your order as quickly as possible.

3. Shipping Charges

  • Standard Delivery: Rs. 250

  • FREE Delivery: On orders above Rs. 4,000

Any applicable shipping charges will be shown during checkout before you place your order.

4. Order Processing Time

  • Orders are normally processed within 24–48 hours after confirmation.

  • Cash on Delivery (COD) orders may require phone/WhatsApp verification.

  • Orders placed on weekends or public holidays will be processed on the next working day.

5. Cash on Delivery (COD)

We offer Cash on Delivery across most areas of Pakistan.

Please ensure that you are available to receive your order and have the required amount ready at the time of delivery.

Repeated refusal of confirmed COD orders may result in restrictions on future COD orders.

6. Order Tracking

Once your order has been dispatched, you may receive:

  • Tracking ID

  • Courier name

  • Tracking information/link

You can use the provided tracking details to check the status of your shipment.

7. Delivery Attempts

Courier partners generally make multiple delivery attempts.

If the parcel cannot be delivered because the customer is unavailable or unreachable, the parcel may be returned to us.

Additional shipping charges may apply if a returned order needs to be shipped again.

8. Damaged or Missing Items

We carefully pack every perfume order before dispatch.

If your order arrives:

  • Damaged

  • Defective

  • With a missing item

Please contact Afaaz Fragrances within 24 hours of delivery.

We may request clear photos or videos of the package and product to verify the issue and assist you accordingly.

9. Incorrect Address / Failed Delivery

Please make sure your delivery address and contact number are correct when placing your order.

Afaaz Fragrances is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete address

  • Incorrect phone number

  • Customer being unavailable

  • Phone being switched off or unreachable

Additional shipping charges may apply for re-delivery.

10. Delays Beyond Our Control

Afaaz Fragrances is not responsible for delays caused by circumstances beyond our control, including:

  • Courier delays

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Political or unexpected events

However, we will always do our best to assist you in resolving courier-related issues.

Need Help With Your Order?

For any questions regarding your delivery or order, please contact Afaaz Fragrances through our available customer support channels.

Thank you for choosing Afaaz Fragrances.