Terms & Conditions

Welcome to Afaaz Fragrances. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions.

Please read them carefully before placing an order.

1. General

These Terms & Conditions apply to all visitors, customers, and users of the Afaaz Fragrances website.

Afaaz Fragrances reserves the right to update, modify, or change these terms when necessary.

2. Products & Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your screen.

  • Packaging or presentation may occasionally vary.

  • Product availability may change without prior notice.

We reserve the right to correct errors or update product information when necessary.

3. Pricing

All prices displayed on the website are in Pakistani Rupees (PKR) unless stated otherwise.

Afaaz Fragrances reserves the right to change product prices, discounts, promotions, or offers at any time.

Any applicable delivery charges will be displayed during checkout.

4. Orders

When you place an order, you agree to provide accurate and complete information, including:

  • Full name

  • Phone number

  • Delivery address

  • Email address where applicable

We reserve the right to contact you to verify an order, particularly for Cash on Delivery orders.

5. Order Cancellation

Orders may be cancelled before dispatch, subject to our order-processing status.

Once an order has been dispatched, cancellation may no longer be possible.

Repeated fake, fraudulent, or intentionally refused orders may result in restrictions on future orders.

6. Cash on Delivery

Cash on Delivery is available across most areas of Pakistan.

Customers placing COD orders agree to provide accurate contact and delivery information and to remain available to receive their confirmed orders.

7. Shipping & Delivery

Delivery times and shipping charges are explained in our Shipping Policy.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, or other circumstances beyond our control.

8. Returns & Refunds

Returns, replacements, and refunds are subject to our Return & Refund Policy.

Due to the nature of fragrance products, opened or used perfumes generally cannot be returned unless the product is defective, damaged, incorrect, or otherwise covered by our Return & Refund Policy.

9. Promotions & Discounts

Promotional offers may have specific terms, eligibility requirements, validity periods, or product exclusions.

Afaaz Fragrances reserves the right to modify, suspend, or end any promotion without prior notice where appropriate.

Promotions cannot necessarily be combined unless explicitly stated.

10. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to our systems

  • Interfere with website functionality

  • Copy or misuse our content, branding, images, or materials

  • Submit false or fraudulent information

We reserve the right to restrict access to users who misuse our website or services.

11. Intellectual Property

All content on the Afaaz Fragrances website, including but not limited to:

  • Brand name

  • Logo

  • Product images

  • Text

  • Graphics

  • Website design

  • Marketing content

is owned by or used by Afaaz Fragrances with appropriate rights and may not be copied, reproduced, or used without permission.

12. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics tools, advertising platforms, and other service providers.

Your use of third-party services may also be subject to their own terms and policies.

13. Limitation of Liability

Afaaz Fragrances will make reasonable efforts to provide accurate product information and reliable services.

However, we are not responsible for delays, interruptions, or failures caused by circumstances outside our reasonable control, including courier delays, natural disasters, technical issues, or other unforeseen events.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will become effective when the updated terms are published on our website.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact Afaaz Fragrances through our available customer support channels.

By using our website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.

Thank you for choosing Afaaz Fragrances.