Privacy Policy

At Afaaz Fragrances, we respect your privacy and are committed to protecting the personal information you provide when shopping with us.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Billing and delivery address

  • Order details

  • Payment-related information where applicable

  • Information you provide when contacting customer support

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Confirm Cash on Delivery orders

  • Contact you regarding your order

  • Provide customer support

  • Process returns, replacements, or refunds

  • Improve our website and customer experience

  • Prevent fraudulent or unauthorized activity

  • Send promotional communications where permitted and applicable

3. Payment Information

Payments may be processed through third-party payment providers or financial institutions.

Afaaz Fragrances does not intentionally store sensitive payment information such as complete card details unless required and securely handled through an authorized payment service.

4. Sharing Your Information

We may share necessary information with trusted service providers when required to operate our business, including:

  • Courier and delivery companies

  • Payment service providers

  • Website and ecommerce service providers

  • Technology and analytics providers

  • Customer support service providers

We do not sell your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember customer preferences

  • Understand website usage

  • Improve our marketing and advertising

You may be able to manage cookie settings through your browser.

6. Marketing Communications

If you receive promotional emails, messages, or other marketing communications from us, you may request to stop receiving them where applicable.

Transactional messages related to your orders may still be sent when necessary.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online system can be guaranteed to be completely secure.

8. Third-Party Services

Our website may contain links or integrations with third-party services.

Afaaz Fragrances is not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.

9. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children for marketing purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any updated version will be posted on this page.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact Afaaz Fragrances through our customer support channels.

Thank you for trusting Afaaz Fragrances with your information.