Return & Refund Policy

At Afaaz Fragrances, we take great care in preparing and packaging every order. Customer satisfaction is important to us, and we aim to make your shopping experience as smooth as possible.

Please read our return and refund policy below before placing an order.

1. Return Eligibility

Due to the nature of our products, perfumes and fragrances can only be returned or replaced in cases where the product arrives damaged, defective, incorrect, or with missing items.

To be eligible for a return or replacement:

  • You must contact us within 24 hours of receiving your order.

  • The product must be in its original packaging.

  • The product should not have been used or sprayed.

  • You may be required to provide clear photos or videos of the product and packaging.

2. Damaged Products

If your perfume arrives damaged, please contact us within 24 hours of delivery.

Please provide:

  • Photos of the damaged product

  • Photos of the outer packaging

  • A short video, if requested

  • Your order details

After verification, we may offer a replacement or another suitable resolution.

3. Incorrect Product

If you receive a product different from what you ordered, please contact us within 24 hours.

After verification, we will arrange an appropriate replacement or resolution.

4. Missing Items

If any item is missing from your order, please notify us within 24 hours of delivery.

We may request photos or videos of the received package for verification.

5. Non-Returnable Items

For hygiene and product-safety reasons, we generally do not accept returns for:

  • Used or opened perfumes

  • Perfumes that have been sprayed

  • Products returned without their original packaging

  • Change-of-mind purchases

  • Products returned after the applicable reporting period

6. Refunds

Where a refund is approved, the refund method and processing time may vary depending on the circumstances and payment method.

For Cash on Delivery orders, we may request the necessary information to process an approved refund.

7. Exchange / Replacement

If your return or replacement request is approved, we will guide you through the replacement process.

Replacement availability may depend on product stock.

8. Return Shipping

If the issue is confirmed to be due to an incorrect, damaged, defective, or missing product supplied by Afaaz Fragrances, we will determine the appropriate shipping arrangement.

For other return requests that are not covered by this policy, return or re-shipping charges may apply.

9. How to Contact Us

For return, replacement, or refund assistance, please contact Afaaz Fragrances as soon as possible after receiving your order.

Please include:

  • Order number

  • Customer name

  • Contact number

  • Description of the issue

  • Photos/videos where applicable

We will review your request and assist you accordingly.

Our Commitment

We carefully inspect and pack every order before dispatch. Our goal is to ensure that your Afaaz Fragrances experience is reliable, premium, and hassle-free.